Site Login
| Jasco messageLinx |
|
messageLinx powered by Microsoft Lync 2010 can dramatically increase the speed and accuracy of a given process. It addresses the need for business to remove latency and error from daily operations, and can communciate enable business processes that are currently being done manually. Jasco messageLinx is for any business seeking increased agility and responsiveness by automating manual communications and integrating line-of-business applications with Microsoft Lync 2010.
Responding quickly to customers and events is important for all businesses and organizations, because time wasted translates into money and opportunity lost. Communications Enabled Business Processes (CEBP)Jasco messageLinx is a Lync 2010 Communications Enabled Business Processes (CEBP) accelerator platform for Lync Server 2010 which can be integrated on premise, or a stand alone cloud delivered solution. The term “CEBP” was coined by Gartner in 2003, and recently Bob Hafner, Managing VP, Gartner Research was quoted as describing CEBP “Integrating communications and collaboration with business processes offers In their recent CEBP whitepaper UniComm Consulting identified the following key solution scenarios that can be achieved through CEBP:
Business LatencyCEBP directly reduces business latency - the delays in decision making and taking action which are in every business process. Where Lync Server 2010 is an effective way to reduce business latency between people, CEBP can reduce the delays between business systems and people, enabling key line of business applications to directly contact people and interacting with them. This may be confirming a booking, alerting them to an emergency, closing a timesheet, or allocating a new task. As systems can be easily scaled to do many things at the same time, not only does CEBP lower interaction cost and improve accuracy, it can also accelerate timeframes and remove substantial process delays. Removing business latency reduces cost, risk and increases organisational flexibility and responsiveness.
A testimonial of extending Microsoft Lync 2010 with messageLinx : St Pauls Grammar (link)A Case Study of messageLinx in action: FirelinxIn the case of the Community Fireguard Groups (CFG) of northeastern Melbourne, Australia, the manual process was a phone tree—a list of names that community members had to call when they received an emergency call about an approaching wildfire. The time taken to complete this manual process was risking the safety of CFG members and their families. (Click image for video) Solution JASCO relied on its expertise and the Microsoft Unified Communications platform to develop FireLinx 2010, a solution based on MessageLinx for automating CFG’s phone tree process and extending its reach to users of virtually any communications or Internet-connected device. With FireLinx 2010, community members can now initiate an alert that reaches all CFG members in only a few minutes from almost any location by voice, email, web, or instant message (IM). In the event of wildfire, FireLinx 2010 rapidly delivers mass alert messages to the local community in the official Common Alerting Protocol (CAP) format over multiple unified communications channels, with full reporting. Alerts can be initiated by any local authorized person, from virtually any communications device, such as a telephone with a keypad. A member would contact FireLinx at any time of day or night, enter a PIN, and select the appropriate alerts to be sent to all in the local community who have opted into the FireLinx service. Because of its immediacy and relevance, local information about fire events has proven to be most valuable in times of emergency. To help ensure delivery success, any message that is initially sent unsuccessfully can be re-sent until resolution. CFG members and emergency services can access: Benefits • Dramatically reduces decision latency and community risk. |
