Dedicated account manager
A single point of contact who knows your business and stays with you.
Managed Services
Modernise your business. We'll run the IT.
Outsource your IT to a team of specialists. Australian-staffed service desk, proactive monitoring, and 28 years of looking after businesses across Melbourne, Sydney, Brisbane, Adelaide and the Gold Coast.
What it is
Outsource your IT to specialists who treat it like their own.
When you engage Jasco Managed Services you give your business the confidence that technology is always working for you. You’ll gain access to a dedicated team of Australian based specialists who proactively monitor, manage, and optimise your IT environment, so issues are prevented before they impact your operations. With decades of experience supporting Australian businesses, Jasco delivers consistent, high quality service across Australia, ensuring reliable support wherever your organisation operates.
What you get: A responsive, Australian staffed service desk that understands your business. Proactive monitoring and management to minimise downtime and risk. Decades of experience you can leverage with access to a Virtual CIO to help set the right technology course for you. A partner committed to keeping your systems secure, efficient, and aligned to your business goals. This means less stress, fewer disruptions, and more time for your team to focus on what matters most, operating and growing your business.
What we manage
Choose how we run your IT.
Six service lines, from a fully managed service desk to specialist escalation and a virtual CIO.
Fully Managed Services
Your complete IT department. Australian service desk, proactive monitoring, patching and support across endpoints, identity and cloud, on a fixed monthly fee.
Managed Security Services
Managed security that matures over time. Essential Eight aligned hardening, monitoring and reporting that strengthens your posture month on month.
Virtual CIO (vCIO)
Strategic IT leadership without the headcount. Budgeting, roadmaps and governance that align your technology with the business.
Level 3/4 Specialist Support
Senior escalation on tap. Deep Microsoft 365, Azure and infrastructure expertise for the problems your team cannot crack.
Consulting Services
Advisory and architecture when you need direction. Technology roadmaps, project scoping and expert guidance from a Jasco architect.
Teams Rooms Managed Services
Ongoing management of your Microsoft Teams Rooms estate. Monitoring, updates and support so every meeting space just works.
What's included
What Jasco Managed IT actually involves.
Proactive admin & monitoring
Strong processes and 24×7 monitoring that keeps systems at peak performance.
Systems, apps & endpoints
Expert management of your infrastructure, applications and end-user devices.
Identification & reporting
Advanced tools for problem detection, resolution and monthly service reporting.
Business continuity
We don't wait for a disaster. We monitor and pre-empt issues so your business keeps running.
100% Australian staff
Service desk and engineers based in Australia. We don't outsource overseas.
How we work
A four-step engagement, no surprises.
Know where you’re going, how you’ll get there, and what success looks like before we begin.
Discover
We take the time to learn how your organisation operates, your goals, challenges and current environment. So we can identify where technology, security and AI can deliver real impact.
Plan
We translate discovery into a clear, structured plan covering Microsoft 365, Azure, security and AI so you know exactly what to do, why it matters and the value you’ll achieve.
Deliver
Our team designs and deploys modern, secure and scalable environments ensuring a smooth rollout across your business, with minimal disruption and maximum adoption.
Operate
We proactively manage and support your environment monitoring performance, improving security and helping you get ongoing value from your investment, including AI and automation.
25+
Years looking after Australian businesses
95%+
Customer satisfaction across our support surveys
50+
Microsoft certifications across our service team
100%
Australian-based staff, no overseas outsourcing
Why Jasco
Built around your business — not around our process.
Focus on your business
We handle the IT so you can focus on growing the business. Think of Jasco as your IT department, without the headcount.
Dedicated technical lead
An assigned engineer owns your environment day-to-day, working alongside our Service Delivery GM and your account manager.
Monthly service reporting
Every month we deliver a written report and meet to walk through service desk activity, SLAs, and what's coming up.
Why you need it
Focus on the business while we keep IT efficient.
- Cut ICT operating costs by outsourcing
- Detect and resolve threats proactively
- Resolve issues faster through automation
- Simplify the management of new technologies
Let's talk
Get a quick quote.
Tell us a little about your business and we'll come back with pricing and a recommendation. No obligation.
Frequently asked
Answers, before you ask.
For most mid-market customers, the elapsed time from discovery to cutover sits between 6 and 12 weeks. The actual data move runs over a single planned weekend — pre-staging is what makes that possible.
Yes. We supply Poly, Logitech and Microsoft-certified hardware as part of the engagement, sized to the room rather than the catalogue.
Jasco holds the Microsoft Solution Partner designation, with an advanced specialisation in Meetings and Meeting Rooms for Microsoft Teams.
Doncaster, Victoria. Every analyst is locally employed; nothing is offshored.
Most discovery and migration projects are fixed-price once the scope is agreed. Managed services run on a per-seat monthly rate.
Jasco first started delivering Managed Services to our Australian customers in 1998. With a long history and experience we continuously evolve this service to meet modern business needs